CRM Application Software Market By Deployment ( Cloud Based, On-Premise ), By Application ( Customer service, Food & Distribution, Marketing, Sales, manufacturing, Social networking, Supply chain, Vertical industries ), By Organization Size ( Small & Medium-Sized Enterprises, Large Enterprises ), Industry Trends, Estimation & Forecast, 2017 - 2025

April 2018

 Pages: 184

 ERC 6940


CRM Application Software Market is expected to grow with a CAGR of xx% during the forecast period of 2018 to 2025.

CRM, also called as customer relationship management, is the software which is used for managing customer data and helps to maintain an ideal client- business relationship. The CRM application software also helps in automating the operations in sales & marketing and customer services. CRM application software, as a service (SaaS) is highly beneficial for various industries such as, banking, customer goods and retail, healthcare, academia, automotive, logistics and transportation. Now a days, CRM application software is also being integrated with social media and IoT, which is fueling the growth of the very market. Features such as high scalability, ease of use, high customization and mobile support are acting as the major driving factors to the market. However, the major factors which can restrain the market growth of CRM software are data security breaches, lack of privacy and lack of technical skills.

The report provides detailed qualitative and quantitative analysis of the CRM application software Market. Market size and forecast in terms of value has been provided for the period - (2017 - 2025), for the segments namely deployment, application, organization size  and vertical in each of the major regions.

CRM Application Software Market Player Analysis -

The report presents detailed analysis of major players operating in CRM application software. Few of the include are Microsoft, Oracle Siebel,, NetSuite, IBM. Workbooks, Nimble, UserVoice and Zoho are also hold market share in the CRM application software. Detailed coverage on these market players with information on their revenue from modular construction business, market share, gross margin and their growth strategies have been provided in the report.

CRM Application Software Market Segmentation

CRM application software market is segmented on the basis of deployment, application, organization size, vertical and geography. On the basis of deployment, the market is categorized as cloud based and on premise. By application, the market is segmented into customer service, distribution, marketing, sales, manufacturing, social networking, supply chain and vertical industries. On the basis of organization size, the market is segmented as small & medium sized enterprises and large enterprises. By vertical, the market is segmented into IT & Telecommunication, BFSI, Retail, Healthcare, Discrete Manufacturing, Education and Government. Geographical coverage has been provided for each of the major regions including North America, Europe, Asia-Pacific, South America and Rest of the World.

CRM Application Software Market Segmentation

By Deployment
   • Cloud Based
   • On-Premise

By Application
   • Customer service
   • Distribution
   • Marketing
   • Sales
   • manufacturing
   • Social networking
   • Supply chain
   • Vertical industries

By Organization Size
   • Small & Medium-Sized Enterprises
   • Large Enterprises

By Vertical
   • IT & Telecommunication
   • BFSI
   • Retail
   • Healthcare
   • Discrete Manufacturing
   • Education
   • Government

By Geography
   • North America
            o U.S.
            o Canada
            o Mexico
   • Europe
            o U.K.
            o France
            o Germany
            o Italy
            o Spain
            o Rest of Europe
   • Asia-Pacific
            o China
            o Japan
            o India
            o Korea
            o Rest of APAC
   • South America
            o Brazil
            o Rest of South America
   • Rest of the World
            o Middle East
            o Africa

CRM Application Software Market Key Players

• Microsoft
• Oracle Siebel
• NetSuite
• Workbooks
• Nimble
• UserVoice
• Zoho

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    What Information does this report contain?

    • What was the market size of the CRM Application Software Market in 2017 and the expected market size by 2025, along with the growth rate?
    • An in-depth analysis of the current impacting factors, opportunities and challenges/restraints in the market
    • Which are the largest revenue generating products, services or regions and their comparative growth rate?
    • Which technology is in trend and how would it evolve during the forecast period (2017 - 2025)?
    • Which are the leading companies in the CRM Application Software Market and their competitive positioning basis their market share, product portfolio, strategic attempts and business focus?

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