Chatbot Market By Platform ( Websites, Mobile, Contact centers, Social Media ), By Type ( Software, Services ), By Enterprise Size ( Small and Medium Enterprises, Large Enterprises ), By Industry vertica ( Retail, Government, Healthcare ), Industry Trends, Estimation & Forecast, 2017 - 2025

  • Published On: Feb, 2019
  • Category: Telecom IT
  • Pages: 0
This report studies Chatbot in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2011 to 2015, and forecast to 2025.

A chatbot is a service, programmed by a computer, in order to stimulate conversation with human users through a chat interface, which typically operates over the internet. It is designed to interact with humans via a textual conversation process and is integrated with various messaging services, thereby assisting users in various sectors. Chatbots are widely used in applications such as e-commerce customer service, internet gaming, and call centers. Innovations carried out in artificial intelligence and machine learning technologies are expected to augment the features of chatbots, which in turn, would drive the demand for the market.

Chatbot Market Determinants

The major factor driving the growth of global chatbot market is the rising need to understand consumer behavior. Moreover, the surge in digitization, advancements in Artificial intelligence, and rising emphasis on the accessibility to messaging- as- OS platform are fueling the market growth. According to Harvard Business Review, the total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016. This huge investment enables companies having strong base in digitization, to generate profits at a higher rate of more than 50%. On the other hand, various chatbot hosting issues such as integration, security, management, and high deployment costs act as the major hurdles to the growth of the market. However, rising penetration of chatbots in varied applications is expected to create huge opportunities for the growth of market in the upcoming years. The mobile platform is expected to contribute huge amount of shares in the market due to the increasing usage of smartphones. As per the data provided by Pew Research Centre, in 2016, 69% of the U.S adults were active on social media. Such high percentage figures offers the most lucrative opportunities to the social media platform in the chatbot market.

GLOBAL CHATBOT MARKET SEGMENTATION

By Platform • Websites • Mobile • Contact centers • Social media By Type • Software • Services o Professional services o Managed services By Enterprise Size • Small and Medium Enterprises • Large Enterprises By Industry Vertical • Retail • Financial services • Government • Healthcare • Communication • Education • Utilities • Travel and hospitality • Others By Geography • North America o U.S. o Canada o Rest of North America • Europe o France o Germany o U.K. o Rest of Europe • Asia-Pacific o China o Japan o India o Australia o Rest of Asia-Pacific • Rest of the World o Latin America o Middle East o Africa

Table of Content

• IBM Watson
• CX Company
• Naunce Communications Inc.
• eGain Coporation
• Next IT Corp
• Microsoft Inc.
• Artificial Solutions
• Speaktoit Inc.
• Creative Virtual Pvt. Ltd.
• 24/7 Customer Inc.
• Codebaby Inc.

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Report Highlights:

Complete overview of market
Major drivers, restrain, opportunities, and challenges of the market
Market Trends and how they are boosting the market growth
Changing dynamics in the Market
Complete overview of the market
Historical, Base year, projected, and current market size in terms of value and volume
COVID-19 Impact analysis of the market
Current industry trends and developments

CLIENTS