Chatbot Market By Platform ( Websites, Mobile, Contact centers, Social Media ), By Type ( Software, Services ), By Enterprise Size ( Small and Medium Enterprises, Large Enterprises ), By Industry vertica ( Retail, Government, Healthcare ), Industry Trends, Estimation & Forecast, 2017 - 2025


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This report studies Chatbot in Global market, especially in North America, China, Europe, Southeast Asia, Japan and India, with production, revenue, consumption, import and export in these regions, from 2011 to 2015, and forecast to 2025.
  • A chatbot is a service, programmed by a computer, in order to stimulate conversation with human users through a chat interface, which typically operates over the internet. It is designed to interact with humans via a textual conversation process and is integrated with various messaging services, thereby assisting users in various sectors. Chatbots are widely used in applications such as e-commerce customer service, internet gaming, and call centers. Innovations carried out in artificial intelligence and machine learning technologies are expected to augment the features of chatbots, which in turn, would drive the demand for the market.

    Chatbot Market Determinants

    The major factor driving the growth of global chatbot market is the rising need to understand consumer behavior. Moreover, the surge in digitization, advancements in Artificial intelligence, and rising emphasis on the accessibility to messaging- as- OS platform are fueling the market growth. According to Harvard Business Review, the total investment (internal and external) in AI reached somewhere in the range of $26 billion to $39 billion in 2016. This huge investment enables companies having strong base in digitization, to generate profits at a higher rate of more than 50%. On the other hand, various chatbot hosting issues such as integration, security, management, and high deployment costs act as the major hurdles to the growth of the market. However, rising penetration of chatbots in varied applications is expected to create huge opportunities for the growth of market in the upcoming years.

    The mobile platform is expected to contribute huge amount of shares in the market due to the increasing usage of smartphones. As per the data provided by Pew Research Centre, in 2016, 69% of the U.S adults were active on social media. Such high percentage figures offers the most lucrative opportunities to the social media platform in the chatbot market.


    By Platform

    • Websites
    • Mobile
    • Contact centers
    • Social media

    By Type

    • Software
    • Services
    o Professional services
    o Managed services

    By Enterprise Size

    • Small and Medium Enterprises
    • Large Enterprises

    By Industry Vertical

    • Retail
    • Financial services
    • Government
    • Healthcare
    • Communication
    • Education
    • Utilities
    • Travel and hospitality
    • Others

    By Geography

    • North America

    o U.S.
    o Canada
    o Rest of North America

    • Europe

    o France
    o Germany
    o U.K.
    o Rest of Europe

    • Asia-Pacific

    o China
    o Japan
    o India
    o Australia
    o Rest of Asia-Pacific

    • Rest of the World

    o Latin America
    o Middle East
    o Africa

  • Table of Content

  • • IBM Watson
    • CX Company
    • Naunce Communications Inc.
    • eGain Coporation
    • Next IT Corp
    • Microsoft Inc.
    • Artificial Solutions
    • Speaktoit Inc.
    • Creative Virtual Pvt. Ltd.
    • 24/7 Customer Inc.
    • Codebaby Inc.


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    What Information does this report contain?

    • What was the market size of the Chatbot Market in 2017 and the expected market size by 2025, along with the growth rate?
    • An in-depth analysis of the current impacting factors, opportunities and challenges/restraints in the market
    • Which are the largest revenue generating products, services or regions and their comparative growth rate?
    • Which technology is in trend and how would it evolve during the forecast period (2017 – 2025)?
    • Which are the leading companies in the Chatbot Market and their competitive positioning basis their market share, product portfolio, strategic attempts and business focus?