Cloud-Based Contact Center Infrastructure Market By Application (Customer relationship management, Multimedia contact, Quality monitoring, Interactive voice response, Automated call distributor), By Mode of Deployment (Public cloud, Private cloud, Hybrid cloud), By Size of Organization (Small, Medium, Large), Industry Trends, Estimation & Forecast, 2017 - 2025

  • Published On: Jul, 2018
  • Category: Telecom IT
  • Pages: 184
Cloud-Based Contact Center Infrastructure Market is expected to grow with a CAGR of xx% during the forecast period of 2018 to 2025.

Market Overview:

Cloud-based contact center infrastructure is a cost effective approach which facilitates seamless communication with customers over the internet. The key market driver fueling the growth of global cloud-based contact center infrastructure market is that there is no additional hardware cost and set-up cost required. Moreover, cloud-based contact centers allow their agents to work remotely, thus offering reliable customer support, irrespective of their geographic location and time. In addition, cloud-based contact center offers scalable software system, which saves the substantial cost of additional hardware requirement. These are the factors elevating the growth of global cloud-based contact center infrastructure market. On the other hand, the major restraint for the growth of this market is data security. Data may get stolen while agents are working remotely by third party phishing or malware apps. Moreover, the voice quality in cloud-based contact center depends upon the speed and quality of internet connection available, thus a poor internet connectivity might hinder the growth of cloud-based contact center infrastructure market. The report provides detailed qualitative and quantitative analysis of the cloud-based contact center infrastructure market. Market size and forecast in terms of value has been provided for the period - (2017 - 2025), for the segments namely application, mode of deployment, size of organization and geography in each of the major regions.

Cloud-Based Contact Center Infrastructure Market Segmentation

By Application • Customer relationship management • Multimedia contact • Quality monitoring • Interactive voice response • Automated call distributor By Mode of Deployment • Public cloud • Private cloud • Hybrid cloud By Size of Organization • Small enterprise • Medium enterprise • Large enterprise By Geography • North America • U.S. • Canada • Mexico • Europe • U.K. • France • Germany • Italy • Spain • Rest of Europe • Asia-Pacific • China • Japan • India • Korea • Rest of APAC • South America • Brazil • Rest of South America • Rest of the World • Middle East • Africa

CHAPTER 1. INTRODUCTION
1.1. RESEARCH METHODOLOGY
1.1.1. ERC desk research
1.1.2. ERC data synthesis
1.1.3. Data validation and market feedback
1.1.4. ERC data sources
CHAPTER 2. CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET OVERVIEW
2.1. CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET INTRODUCTION
2.2. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET REVENUE AND GROWTH RATE, 2017-2025
2.2.1. Global Cloud-Based Contact Center Infrastructure Market Revenue (Million USD) and Growth Rate (%), (2017-2025)
CHAPTER 3. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET BY MODE OF DEPLOYMENT, 2017-2025
3.1. PUBLIC CLOUD
3.2. PRIVATE CLOUD
3.3. HYBRID CLOUD
3.4. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET REVENUE BY MODE OF DEPLOYMENT, 2017-2025
3.4.1. Global Cloud-Based Contact Center Infrastructure Market Revenue (Million USD) and Share (%) By Mode of Deployment, 2017-2025
3.4.2. Public cloud Market Revenue and Growth Rate, 2017-2025
3.4.3. Private cloud Market Revenue and Growth Rate, 2017-2025
3.4.4. Hybrid cloud Market Revenue and Growth Rate, 2017-2025
CHAPTER 4. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET BY APPLICATION, 2017-2025
4.1. CUSTOMER RELATIONSHIP MANAGEMENT
4.2. MULTIMEDIA CONTACT
4.3. QUALITY MONITORING
4.4. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET REVENUE BY APPLICATION, 2017-2025
4.4.1. Global Cloud-Based Contact Center Infrastructure Market Revenue (Million USD) and Share (%) By Application, 2017-2025
4.4.2. Customer relationship management Market Revenue and Growth Rate, 2017-2025
4.4.3. Multimedia contact Market Revenue and Growth Rate, 2017-2025
4.4.4. Quality monitoring Market Revenue and Growth Rate, 2017-2025
Note: Similar information coverage has been provided for other application and size of organizations segment.
CHAPTER 5. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET BY REGION, 2017-2025
5.1. NORTH AMERICA
5.1.1. U.S.
5.1.2. Canada
5.1.3. Mexico
5.2. EUROPE
5.2.1. U.K.
5.2.2. France
5.2.3. Germany
5.2.4. Italy
5.2.5. Spain
5.2.6. Rest of Europe
5.3. ASIA PACIFIC
5.3.1. China
5.3.2. Japan
5.3.3. India
5.3.4. Korea
5.3.5. Rest of APAC
5.4. SOUTH AMERICA
5.4.1. Brazil
5.4.2. Rest of South America
5.5. REST OF THE WORLD
5.5.1. Middle East
5.5.2. Africa
5.6. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET REVENUE BY REGION, 2017-2025
5.6.1. Global Cloud-Based Contact Center Infrastructure Market Revenue (Million USD) and Share (%) By Region, 2017-2025
5.6.2. North America Market Revenue and Growth Rate, 2017-2025
5.6.3. Europe Market Revenue and Growth Rate, 2017-2025
5.6.4. Asia Pacific Market Revenue and Growth Rate, 2017-2025
5.6.5. South America Market Revenue and Growth Rate, 2017-2025
5.6.6. Rest of the World Market Revenue and Growth Rate, 2017-2025
CHAPTER 6. MARKET DETERMINANTS
6.1. MARKET DRIVERS
6.2. MARKET RESTRAINTS
6.3. MARKET OPPORTUNITIES
6.4. MARKET DETERMINANTS RADAR CHART
CHAPTER 7. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET COMPETITION BY SERVICE PROVIDERS
7.1. GLOBAL CLOUD-BASED CONTACT CENTER INFRASTRUCTURE REVENUE AND SHARE BY SERVICE PROVIDERS (2017-2025)
7.1.1. Global Cloud-Based Contact Center Infrastructure Revenue (Million USD) and Share (%) by Service Providers (2017-2025)
7.2. CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET COMPETITIVE SITUATION AND TRENDS
7.2.1. Cloud-Based Contact Center Infrastructure Market Share (%) of Top 3 Service Providers
7.2.2. Cloud-Based Contact Center Infrastructure Market Share (%) of Top 5 Service Providers
CHAPTER 8. COMPANY PROFILES
8.1. 88, INC.
8.1.1. Business Overview
8.1.2. Company Basic Information
8.1.3. Cloud-Based Contact Center Infrastructure Product Details
8.1.4. 88, Inc. Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.2. BROADSOFT, INC.
8.2.1. Business Overview
8.2.2. Company Basic Information
8.2.3. Cloud-Based Contact Center Infrastructure Product Details
8.2.4. BroadSoft, Inc. Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.3. CONTENT GURU
8.3.1. Business Overview
8.3.2. Company Basic Information
8.3.3. Cloud-Based Contact Center Infrastructure Product Details
8.3.4. Content Guru Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.4. ELOYALTY, LLC
8.4.1. Business Overview
8.4.2. Company Basic Information
8.4.3. Cloud-Based Contact Center Infrastructure Product Details
8.4.4. ELoyalty, LLC Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.5. ENGHOUSE INTERACTIVE
8.5.1. Business Overview
8.5.2. Company Basic Information
8.5.3. Cloud-Based Contact Center Infrastructure Product Details
8.5.4. Enghouse Interactive Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.6. FIVE9, INC.
8.6.1. Business Overview
8.6.2. Company Basic Information
8.6.3. Cloud-Based Contact Center Infrastructure Product Details
8.6.4. Five9, Inc. Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.7. GENESYS
8.7.1. Business Overview
8.7.2. Company Basic Information
8.7.3. Cloud-Based Contact Center Infrastructure Product Details
8.7.4. Genesys Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.8. NEWVOICEMEDIA
8.8.1. Business Overview
8.8.2. Company Basic Information
8.8.3. Cloud-Based Contact Center Infrastructure Product Details
8.8.4. NewVoiceMedia Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.9. SERENOVA
8.9.1. Business Overview
8.9.2. Company Basic Information
8.9.3. Cloud-Based Contact Center Infrastructure Product Details
8.9.4. Serenova Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
8.10. TWILIO, INC.
8.10.1. Business Overview
8.10.2. Company Basic Information
8.10.3. Cloud-Based Contact Center Infrastructure Product Details
8.10.4. Twilio, Inc. Cloud-Based Contact Center Infrastructure Revenue and Gross Margin
CHAPTER 9. CLOUD-BASED CONTACT CENTER INFRASTRUCTURE MARKET VALUE CHAIN ANALYSIS
9.1. CLOUD-BASED CONTACT CENTER INFRASTRUCTURE INDUSTRIAL CHAIN ANALYSIS
9.2. CONSUMER ANALYSIS
9.2.1. Consumer 1
9.2.2. Consumer 2
9.2.3. Consumer 3
9.2.4. Consumer 4

• 88, Inc.
• BroadSoft, Inc.
• Content Guru
• eLoyalty, LLC
• Enghouse Interactive
• Five9, Inc.
• Genesys
• NewVoiceMedia
• NICE inContact
• Serenova
• Sharpen
• Twilio, Inc.

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Report Highlights:

Complete overview of market
Major drivers, restrain, opportunities, and challenges of the market
Market Trends and how they are boosting the market growth
Changing dynamics in the Market
Complete overview of the market
Historical, Base year, projected, and current market size in terms of value and volume
COVID-19 Impact analysis of the market
Current industry trends and developments

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