CRM Application Software Market By Deployment ( Cloud Based, On-Premise ), By Application ( Customer service, Food & Distribution, Marketing, Sales, manufacturing, Social networking, Supply chain, Vertical industries ), By Organization Size ( Small & Medium-Sized Enterprises, Large Enterprises ), Industry Trends, Estimation & Forecast, 2017 - 2025

  • Published On: Apr, 2018
  • Category: Telecom IT
  • Pages: 184
CRM Application Software Market is expected to grow with a CAGR of xx% during the forecast period of 2018 to 2025.

Market Overview:

CRM, also called as customer relationship management, is the software which is used for managing customer data and helps to maintain an ideal client- business relationship. The CRM application software also helps in automating the operations in sales & marketing and customer services. CRM application software, as a service (SaaS) is highly beneficial for various industries such as, banking, customer goods and retail, healthcare, academia, automotive, logistics and transportation. Now a days, CRM application software is also being integrated with social media and IoT, which is fueling the growth of the very market. Features such as high scalability, ease of use, high customization and mobile support are acting as the major driving factors to the market. However, the major factors which can restrain the market growth of CRM software are data security breaches, lack of privacy and lack of technical skills. The report provides detailed qualitative and quantitative analysis of the CRM application software Market. Market size and forecast in terms of value has been provided for the period - (2017 - 2025), for the segments namely deployment, application, organization size  and vertical in each of the major regions.

CRM Application Software Market Segmentation

By Deployment • Cloud Based • On-Premise By Application • Customer service • Distribution • Marketing • Sales • Manufacturing • Social networking • Supply chain • Vertical industries By Organization Size • Small & Medium-Sized Enterprises • Large Enterprises By Vertical • IT & Telecommunication • BFSI • Retail • Healthcare • Discrete Manufacturing • Education • Government By Geography • North America o U.S. o Canada o Mexico • Europe o U.K. o France o Germany o Italy o Spain o Rest of Europe • Asia-Pacific o China o Japan o India o Korea o Rest of APAC • South America o Brazil o Rest of South America • Rest of the World o Middle East o Africa

CHAPTER 1. INTRODUCTION 1.1. RESEARCH METHODOLOGY 1.1.1. ERC desk research 1.1.2. ERC data synthesis 1.1.3. Data validation and market feedback 1.1.4. ERC data sources CHAPTER 2. CRM APPLICATION SOFTWARE MARKET OVERVIEW 2.1. CRM APPLICATION SOFTWARE MARKET INTRODUCTION 2.2. GLOBAL CRM APPLICATION SOFTWARE MARKET REVENUE AND GROWTH RATE, 2017-2025 2.2.1. Global CRM Application Software Market Revenue (Million USD) and Growth Rate (%), (2017-2025) CHAPTER 3. GLOBAL CRM APPLICATION SOFTWARE MARKET BY DEPLOYMENT, 2017-2025 18 3.1. CLOUD BASED 3.2. ON-PREMISE 3.3. GLOBAL CRM APPLICATION SOFTWARE MARKET REVENUE BY DEPLOYMENT, 2017-2025 3.3.1. Global CRM Application Software Market Revenue (Million USD) and Share (%) By Deployment, 2017-2025 3.3.2. Cloud Based Market Revenue and Growth Rate, 2017-2025 3.3.3. On-Premise Market Revenue and Growth Rate, 2017-2025 Note: Similar information coverage has been provided for organization size and vertical segment. CHAPTER 4. GLOBAL CRM APPLICATION SOFTWARE MARKET BY APPLICATION, 2017-2025 4.1. CUSTOMER SERVICE 4.2. SOCIAL NETWORKING 4.3. MARKETING 4.4. GLOBAL CRM APPLICATION SOFTWARE MARKET REVENUE BY APPLICATION, 2017-2025 4.4.1. Global CRM Application Software Market Revenue (Million USD) and Share (%) By Application, 2017-2025 4.4.2. Customer service Market Revenue and Growth Rate, 2017-2025 4.4.3. Social networking Market Revenue and Growth Rate, 2017-2025 4.4.4. Marketing Market Revenue and Growth Rate, 2017-2025 Note: Similar information coverage has been provided for other application segment. CHAPTER 5. GLOBAL CRM APPLICATION SOFTWARE MARKET BY REGION, 2017-2025 5.1. NORTH AMERICA 5.1.1. U.S. 5.1.2. Canada 5.1.3. Mexico 5.2. EUROPE 5.2.1. U.K. 5.2.2. France 5.2.3. Germany 5.2.4. Italy 5.2.5. Spain 5.2.6. Rest of Europe 5.3. ASIA PACIFIC 5.3.1. China 5.3.2. Japan 5.3.3. India 5.3.4. Korea 5.3.5. Rest of APAC 5.4. SOUTH AMERICA 5.4.1. Brazil 5.4.2. Rest of South America 5.5. REST OF THE WORLD 5.5.1. Middle East 5.5.2. Africa 5.6. GLOBAL CRM APPLICATION SOFTWARE MARKET REVENUE BY REGION, 2017-2025 5.6.1. Global CRM Application Software Market Revenue (Million USD) and Share (%) By Region, 2017-2025 5.6.2. North America Market Revenue and Growth Rate, 2017-2025 5.6.3. Europe Market Revenue and Growth Rate, 2017-2025 5.6.4. Asia Pacific Market Revenue and Growth Rate, 2017-2025 5.6.5. South America Market Revenue and Growth Rate, 2017-2025 5.6.6. Rest of the World Market Revenue and Growth Rate, 2017-2025 CHAPTER 6. MARKET DETERMINANTS 6.1. MARKET DRIVERS 6.2. MARKET RESTRAINTS 6.3. MARKET OPPORTUNITIES 6.4. MARKET DETERMINANTS RADAR CHART CHAPTER 7. GLOBAL CRM APPLICATION SOFTWARE MARKET COMPETITION BY SERVICE PROVIDERS 7.1. GLOBAL CRM APPLICATION SOFTWARE REVENUE AND SHARE BY SERVICE PROVIDERS (2017-2025) 7.1.1. Global CRM Application Software Revenue (Million USD) and Share (%) by Service Providers (2017-2025) 7.2. CRM APPLICATION SOFTWARE MARKET COMPETITIVE SITUATION AND TRENDS 7.2.1. CRM Application Software Market Share (%) of Top 3 Service Providers 7.2.2. CRM Application Software Market Share (%) of Top 5 Service Providers CHAPTER 8. COMPANY PROFILES 8.1. MICROSOFT 8.1.1. Business Overview 8.1.2. Company Basic Information 8.1.3. CRM Application Software Product Details 8.1.4. Microsoft CRM Application Software Revenue and Gross Margin 8.2. ORACLE SIEBEL 8.2.1. Business Overview 8.2.2. Company Basic Information 8.2.3. CRM Application Software Product Details 8.2.4. Oracle Siebel CRM Application Software Revenue and Gross Margin 8.3. SALESFORCE.COM 8.3.1. Business Overview 8.3.2. Company Basic Information 8.3.3. CRM Application Software Product Details 8.3.4. Salesforce.com CRM Application Software Revenue and Gross Margin 8.4. NETSUITE 8.4.1. Business Overview 8.4.2. Company Basic Information 8.4.3. CRM Application Software Product Details 8.4.4. NetSuite CRM Application Software Revenue and Gross Margin 8.5. IBM 8.5.1. Business Overview 8.5.2. Company Basic Information 8.5.3. CRM Application Software Product Details 8.5.4. IBM CRM Application Software Revenue and Gross Margin 8.6. WORKBOOKS 8.6.1. Business Overview 8.6.2. Company Basic Information 8.6.3. CRM Application Software Product Details 8.6.4. Workbooks CRM Application Software Revenue and Gross Margin 8.7. NIMBLE 8.7.1. Business Overview 8.7.2. Company Basic Information 8.7.3. CRM Application Software Product Details 8.7.4. Nimble CRM Application Software Revenue and Gross Margin 8.8. USERVOICE 8.8.1. Business Overview 8.8.2. Company Basic Information 8.8.3. CRM Application Software Product Details 8.8.4. UserVoice CRM Application Software Revenue and Gross Margin 8.9. ZOHO 8.9.1. Business Overview 8.9.2. Company Basic Information 8.9.3. CRM Application Software Product Details 8.9.4. Zoho CRM Application Software Revenue and Gross Margin CHAPTER 9. CRM APPLICATION SOFTWARE MARKET VALUE CHAIN ANALYSIS 9.1. CRM APPLICATION SOFTWARE INDUSTRIAL CHAIN ANALYSIS 9.2. CONSUMER ANALYSIS 9.2.1. Consumer 1 9.2.2. Consumer 2 9.2.3. Consumer 3 9.2.4. Consumer 4

• Microsoft
• Oracle Siebel
• Salesforce.com
• NetSuite
• IBM
• Workbooks
• Nimble
• UserVoice
• Zoho

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Report Highlights:

Complete overview of market
Major drivers, restrain, opportunities, and challenges of the market
Market Trends and how they are boosting the market growth
Changing dynamics in the Market
Complete overview of the market
Historical, Base year, projected, and current market size in terms of value and volume
COVID-19 Impact analysis of the market
Current industry trends and developments

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