Healthcare BPO Market By Payer Service (Claims Management, Member Management, Provider Management, Billing & Accounts Management Services, Integrated Front-end Services and Back-office Operations, Product Development and Business Acquisition, Care Management, HR Services), By Provider Service (Revenue Cycle Management, Patient Care, Patient Enrollment & Strategic Planning, Medical Imaging, Medical Transcription, Device Monitoring), By Pharmaceutical Service (Manufacturing Services, Non-clinical Services, Analytics, Research, SCM, Performance Reporting, R&D Services, Sales & Marketing Services, Marketing Services, Forecasting), Industry Trends, Estimation & Forecast, 2017-2025

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Healthcare BPO Market is expected to grow with a CAGR of xx% during the forecast period of 2018 to 2025.
  • Market Overview:

    Healthcare providers are prone to many complex challenges in their daily business activities due to which, the focus on their core job may get hampered by one of its administrative elements. To overcome such kind of challenges the healthcare providers are outsourcing their business processes to the reliable third party. This in turn allows medical professionals to spend most on their significant time on patient care rather than other repetitious jobs in the office. As near-shoring enables companies to fetch the natural benefits such as same culture, languages and time zone, this in turn helps companies to deliver higher quality services, therefore many companies have started getting their business processes outsourced through BPO providers within the same region.

    In the current scenario, companies are highly concerned about safeguarding their outsourced business processes and minimizing socio-economic risks through implementing the similar currency and regulatory systems, which can propel the growth of the near-shore healthcare BPO market. Some of the factors such as service reliability, risk of losing sensitive information, data privacy concerns, loss of confidentiality, loss of management control in certain business functions can act as the major restraining factors for the market growth. Moreover, inaccuracies in the work output and legal & hidden cost issues due to unclear terms can also emerge out as the major hindrances in the growth of the global healthcare BPO market.

    The report provides detailed qualitative and quantitative analysis of the Healthcare BPO Market. Market size and forecast in terms of value and volume has been provided for the period – (2017 – 2025), for the segments namely type and application in each of the major regions.

    Healthcare BPO Market Segmentation

    By Payer Service

    • Claims Management
    • Member Management
    • Provider Management
    • Billing & Accounts Management Services
    • Integrated Front-end Services and Back-office Operations
    • Product Development and Business Acquisition
    • Care Management
    • HR Services

    By Provider Service

    • Revenue Cycle Management
    • Patient Care
    • Patient Enrollment & Strategic Planning
    • Medical Imaging
    • Medical Transcription
    • Device Monitoring

    By Pharmaceutical Service

    • Manufacturing Services
    • Non-clinical Services
    • Analytics
    • Research
    • SCM
    • Performance Reporting
    • R&D Services
    • Sales & Marketing Services
    • Marketing Services
    • Forecasting
    • Other Non-clinical Services

    By Geography

    • North America
    o U.S.
    o Canada
    o Mexico

    • Europe
    o U.K.
    o France
    o Germany
    o Italy
    o Spain
    o Rest of Europe

    • Asia-Pacific
    o China
    o Japan
    o India
    o Korea
    o Rest of APAC

    • South America
    o Brazil
    o Rest of South America

    • Rest of the World
    o Middle East
    o Africa

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  • CHAPTER 1. INTRODUCTION 12
    1.1. RESEARCH METHODOLOGY 12
    1.1.1. ERC desk research 12
    1.1.2. ERC data synthesis 13
    1.1.3. Data validation and market feedback 14
    1.1.4. ERC data sources 14

    CHAPTER 2. HEALTHCARE BPO MARKET OVERVIEW 16
    2.1. HEALTHCARE BPO MARKET INTRODUCTION 16
    2.2. GLOBAL HEALTHCARE BPO MARKET REVENUE AND GROWTH RATE, 2017-2025 16
    2.2.1. Global Healthcare BPO Market Revenue (Million USD) and Growth Rate (%), (2017-2025) 16

    CHAPTER 3. GLOBAL HEALTHCARE BPO MARKET BY PAYER SERVICE, 2017-2025 17
    3.1. CLAIMS MANAGEMENT 17
    3.2. MEMBER MANAGEMENT 17
    3.3. BILLING & ACCOUNTS MANAGEMENT SERVICES 17
    3.4. GLOBAL HEALTHCARE BPO MARKET REVENUE BY PAYER SERVICE, 2017-2025 17
    3.4.1. Global Healthcare BPO Market Revenue (Million USD) and Share (%) By Payer Service, 2017-2025 18
    3.4.2. Claims Management Market Revenue and Growth Rate, 2017-2025 18
    3.4.3. Member Management Market Revenue and Growth Rate, 2017-2025 18
    3.4.4. Billing & Accounts Management Services Market Revenue and Growth Rate, 2017-2025 18

    Note: Similar information coverage has been provided for other payer service and providers service segment.

    CHAPTER 4. GLOBAL HEALTHCARE BPO MARKET BY PHARMACEUTICAL SERVICE, 2017-2025 19
    4.1. NON-CLINICAL SERVICES 19
    4.2. PERFORMANCE REPORTING 19
    4.3. SALES & MARKETING SERVICES 19
    4.4. GLOBAL HEALTHCARE BPO MARKET REVENUE BY PHARMACEUTICAL SERVICE, 2017-2025 20
    4.4.1. Global Healthcare BPO Market Revenue (Million USD) and Share (%) By Pharmaceutical Service, 2017-2025 20
    4.4.2. Non-clinical Services Market Revenue and Growth Rate, 2017-2025 20
    4.4.3. Performance Reporting Market Revenue and Growth Rate, 2017-2025 20
    4.4.4. Sales & Marketing Services Market Revenue and Growth Rate, 2017-2025 20

    Note: Similar information coverage has been provided for other pharmaceutical service segment.

    CHAPTER 5. GLOBAL HEALTHCARE BPO MARKET BY REGION, 2017-2025 21
    5.1. NORTH AMERICA 21
    5.1.1. U.S. 21
    5.1.2. Canada 21
    5.1.3. Mexico 21
    5.2. EUROPE 21
    5.2.1. U.K. 21
    5.2.2. France 21
    5.2.3. Germany 21
    5.2.4. Italy 21
    5.2.5. Spain 21
    5.2.6. Rest of Europe 21
    5.3. ASIA PACIFIC 21
    5.3.1. China 21
    5.3.2. Japan 21
    5.3.3. India 22
    5.3.4. Korea 22
    5.3.5. Rest of APAC 22
    5.4. SOUTH AMERICA 22
    5.4.1. Brazil 22
    5.4.2. Rest of South America 22
    5.5. REST OF THE WORLD 22
    5.5.1. Middle East 22
    5.5.2. Africa 22
    5.6. GLOBAL HEALTHCARE BPO MARKET REVENUE BY REGION, 2017-2025 22
    5.6.1. Global Healthcare BPO Market Revenue (Million USD) and Share (%) By Region, 2017-2025 22
    5.6.2. North America Market Revenue and Growth Rate, 2017-2025 22
    5.6.3. Europe Market Revenue and Growth Rate, 2017-2025 23
    5.6.4. Asia Pacific Market Revenue and Growth Rate, 2017-2025 23
    5.6.5. South America Market Revenue and Growth Rate, 2017-2025 23
    5.6.6. Rest of the World Market Revenue and Growth Rate, 2017-2025 23

    CHAPTER 6. MARKET DETERMINANTS 24
    6.1. MARKET DRIVERS 24
    6.2. MARKET RESTRAINTS 24
    6.3. MARKET OPPORTUNITIES 24
    6.4. MARKET DETERMINANTS RADAR CHART 24

    CHAPTER 7. GLOBAL HEALTHCARE BPO MARKET COMPETITION BY SERVICE PROVIDERS 25
    7.1. GLOBAL HEALTHCARE BPO REVENUE AND SHARE BY SERVICE PROVIDERS (2017-2025) 25
    7.1.1. Global Healthcare BPO Revenue (Million USD) and Share (%) by Service Providers (2017-2025) 25
    7.2. HEALTHCARE BPO MARKET COMPETITIVE SITUATION AND TRENDS 26
    7.2.1. Healthcare BPO Market Share (%) of Top 3 Service Providers 26
    7.2.2. Healthcare BPO Market Share (%) of Top 5 Service Providers 26

    CHAPTER 8. COMPANY PROFILES 27
    8.1. ACCENTURE (US) 27
    8.1.1. Business Overview 27
    8.1.2. Company Basic Information 27
    8.1.3. Healthcare BPO Product Details 27
    8.1.4. Accenture (US) Healthcare BPO Revenue and Gross Margin 27
    8.2. INFOSYS (INDIA) 27
    8.2.1. Business Overview 27
    8.2.2. Company Basic Information 27
    8.2.3. Healthcare BPO Product Details 27
    8.2.4. Infosys (India) Healthcare BPO Revenue and Gross Margin 27
    8.3. COGNIZANT (US) 27
    8.3.1. Business Overview 27
    8.3.2. Company Basic Information 27
    8.3.3. Healthcare BPO Product Details 27
    8.3.4. Cognizant (US) Healthcare BPO Revenue and Gross Margin 27
    8.4. TCS (INDIA) 27
    8.4.1. Business Overview 27
    8.4.2. Company Basic Information 27
    8.4.3. Healthcare BPO Product Details 28
    8.4.4. TCS (India) Healthcare BPO Revenue and Gross Margin 28
    8.5. GENPACT (BERMUDA) 28
    8.5.1. Business Overview 28
    8.5.2. Company Basic Information 28
    8.5.3. Healthcare BPO Product Details 28
    8.5.4. Genpact (Bermuda) Healthcare BPO Revenue and Gross Margin 28
    8.6. XEROX (US) 28
    8.6.1. Business Overview 28
    8.6.2. Company Basic Information 28
    8.6.3. Healthcare BPO Product Details 28
    8.6.4. Xerox (US) Healthcare BPO Revenue and Gross Margin 28

    CHAPTER 9. HEALTHCARE BPO MARKET VALUE CHAIN ANALYSIS 29
    9.1. HEALTHCARE BPO INDUSTRIAL CHAIN ANALYSIS 29
    9.2. CONSUMER ANALYSIS 30
    9.2.1. Consumer 1 30
    9.2.2. Consumer 2 30
    9.2.3. Consumer 3 30
    9.2.4. Consumer 4 30

     

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  • • Accenture (US)
    • Infosys (India)
    • Cognizant (US)
    • TCS (India)
    • Genpact (Bermuda)
    • Xerox (US)

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What Information does this report contain?

• What was the market size of the Healthcare BPO Market in 2017 and the expected market size by 2025, along with the growth rate?
• An in-depth analysis of the current impacting factors, opportunities and challenges/restraints in the market
• Which are the largest revenue generating products, services or regions and their comparative growth rate?
• Which technology is in trend and how would it evolve during the forecast period (2017 – 2025)?
• Which are the leading companies in the Healthcare BPO Market and their competitive positioning basis their market share, product portfolio, strategic attempts and business focus?

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